Customer Service Representative

About the role

Hilliary Communications is looking for 3-5 in-house customer service representatives to join our team at our Inola, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!

Responsibilities

• Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.
• Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile.
• Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.
• Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop.
• Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.
• Follow Policies: Adhere to all company guidelines, including security and cash handling procedures.
• Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience
• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve customer issues
• Proficiency in basic computer skills
• Ability to work independently and as part of a team

Experience with software testing is preferred.

Benefits

• Be part of a company that values community and customer care.
• Enjoy a supportive team and opportunities to grow your skills.
• Make a real impact by being the first point of contact for our customers over the phone and locally in Inola.

Hilliary is growing rapidly and there is so much more to come!