Customer Service Representative

Job Summary

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization.

About the role

The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides backup support for the sales team on customer needs and helps to grow sales with certain accounts.

Responsibilities

• Meet with Branch Management team within the first 30 days to understand the Company vision and key objectives for the branch.
• Prepare and maintain various spreadsheets needed within the branch within the first 30 days, demonstrating a good working knowledge of MS Excel.
• Learn the Heilind CRM system and resources within the first 90 days, including working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise.
• Decipher the customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on-time delivery for the branch within the first 90 days.
• Provide one process improvement idea related to your position within the first 6 months.
• Develop solid working relationships with all internal key support personnel within the first 6 months.

Requirements

• A U.S. Person as defined by ITAR (US Citizen, US Permanent Resident, Political Asylee, or Refugee).
• Ability to report to assigned office location during scheduled in-office workdays.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Excellent phone etiquette.
• Strong organization and ability to multi-task.

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard).
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled