Customer Service Representative

About the role

Harry Robinson Sallisaw Ford is a trusted name built on family values, customer loyalty, and absolute transparency. We know that exceptional customer service starts with great employees, which is why we actively invest in our team through continuous training, professional development, and real opportunities for career growth. We provide a friendly, highly supportive team environment where every employee is valued.

Responsibilities

• Welcome every customer with a warm, friendly, and professional attitude as they enter the dealership.
• Answer incoming phone calls, handle online communications, and schedule service appointments accurately while gathering detailed information for our Service Advisors.
• Aid on the service drive by installing protective seat covers and floor mats, moving vehicles safely, and preparing vehicles for customer delivery.
• Care for customer shuttle transportation and assist with future Courtesy Transportation (Pickup and Delivery) services.
• Maintain a clean, organized, and inviting reception area and customer lounge for our guests.
• Provide clear information to customers regarding maintenance services, specials, and current dealership promotions.
• Process customer payments, assist with general administrative duties, and participate in Ford customer retention initiatives and follow-up programs.

Qualifications

• Outstanding customer service and verbal communication skills.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Dependable, self-motivated, and highly detail-oriented.
• Ability to work well within a collaborative team environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Holidays
• Paid Ford Training and Professional Development Opportunities for Career Advancement