Customer Service Representative

Responsibilities

• Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines.
• Understand customer requirements, applications, and specifications to support accurate quoting and order entry.
• Prepare customer quotes and enter customer purchase orders into the system.
• Review customer purchase orders to ensure product, pricing, and delivery accuracy.
• Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers.
• Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure.
• Support channel partners by building relationships and assisting with pipeline development.
• Act as a liaison between customers and internal departments including production, planning, quality, and engineering.
• Expedite orders as required and assist with resolving delivery or production issues.
• Gather information related to returns, rework, or restocking and coordinate resolution per company policy.
• Perform other duties as necessary.

Requirements

• Must be able to comply with all company policies.
• Deal with customers in a professional, courteous and timely fashion.

Qualifications

Bachelor’s degree (BA/BS) or equivalent combination of education and experience.

Minimum of 2 years of inside sales, sales support, or customer service experience.

Strong communication, listening, and presentation skills.

Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred.

Able to multitask, prioritize, and manage time effectively in a fast-paced environment.

Strong attention to detail and follow-through.

Skills

Compliance with AS9100 directive specifically Section 7200, Customer Product Quality Requirements.

Pay

Pay Range: $24.75 - $30.25

Schedule

N/A

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!