Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter orders in a timely manner with accuracy.
• Ensure orders are entered using current sales policies, valid quotes and current price lists.
• Refer customers to other internal/external resources when the need arises, and handle correspondence and telephone calls relative to orders, credits, returns, etc.
• Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of the product.
• Work effectively with others in a team-based environment to accomplish company goals and to identify and resolve problems.
• Follow up with customers and request additional information as needed
• Able to work with and navigate ERP (order entry, reports, order status, etc.)
• Able to follow verbal and written instructions with minimal supervision.
• Comply with all company rules, safety policies and procedures.
• Able to continually prioritize tasks to be completed as requires.
• Self-starter and multi-task oriented. Able to work independently, as well as with others, as needed.
• Work effectively to identify and resolve problems or issues.

QUALIFICATIONS

• Solid work ethic and willingness to learn and excel by actions and analytical attributes.
• Strong ability to continually prioritize tasks to be completed throughout the day and over extended time periods.
• Able to function in a high pressure, fast-paced environment to meet deadlines.
• Strong sense of urgency and self-motivated in pursuit of optimal results.
• Use analytical skills to collect and analyze both internal and external data to a productive conclusion.

EDUCATION AND/OR EXPERIENCE

• A high school diploma or general education degree (GED) or equivalent with a minimum of (2) years of business-related training/experience or equivalent combination of education and experience is required.
• An Associate’s or Bachelor’s degree with a focus in a business related area is preferred.

LANGUAGE SKILLS

• Must possess the ability to communicate effectively one-on-one or in group situations with customers, industry groups and co-workers; utilizing methods to include, but not limited to verbal presentations or conversations plus telephone and email communications.

REASONING ABILITY

• Ability to apply common sense understanding while carrying out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems involving several variables in various situations.

PHYSICAL DEMANDS

• The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment includes a combination of manufacturing and an office setting.

WORK ENVIRONMENT

• The work environment includes a combination of manufacturing and an office setting.
• Important: Eye protection, hearing protection and steel toed shoes are required while present in designated areas of the manufacturing environment.