Customer Service Representative

Hall’s Culligan in Wixom is a premium provider of drinking water and water treatment services, innovating and expanding nationwide with tailored solutions and superior service for nearly a century.

About the role

As an Entry Level Customer Service Representative, you’ll play a vital role in ensuring our customers receive a positive experience by addressing inquiries, providing solutions, and maintaining high satisfaction. This position offers a starting hourly wage of $18/hr with opportunities for a monthly bonus.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email, focusing on delivering an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information for both routine and complex issues.
• Develop and maintain a strong understanding of our products and services to assist customers and address their needs.
• Offer product and service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems, collaborating with other departments as needed.
• Efficiently manage and prioritize tasks to meet individual and team performance goals while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Maintain a clean, organized workspace free of clutter and tripping hazards.
• Follow confidentiality protocols to protect customer information and adhere to incident reporting procedures.

Work Environment

This role is based in the dealership office, requiring regular use of computers and multi-line phones. You must be able to sit for extended periods. While the primary schedule is Monday–Friday, 8am–5pm, occasional evenings and weekends may be required as business needs arise.

Requirements

• Ability to wear a telephone headset for extended periods (up to 8 hours per day) while handling inbound and outbound calls.
• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Proficient in computer and tablet use, with above-average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems.
• Minimum typing speed of 40 WPM, including ten-key, with accuracy.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations professionally.

Qualities We Value

• Empathy and resilience in addressing customer concerns constructively.
• Adaptability to new processes and procedures.
• Positive attitude, even in challenging situations.
• Commitment to teamwork and effective problem-solving.

Benefits

• Full-time, Monday–Friday work schedule.
• Starting pay of $18/hr with opportunity for a monthly bonus.
• Paid time off (PTO) at a generous accrual rate.
• Eligibility for a full benefits package, including a 401k with company match, after the introductory period.
• Stable, family-oriented company with regular career advancement opportunities.
• Upskilling and promotion-from-within culture.
• Opportunity to use Culligan equipment in your home free of charge.