Customer Service Representative

Culligan in Zanesville, Ohio is seeking an Entry Level Customer Service Representative to join our office support team.

About the role

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Keep workspace clean, organized, and free of clutter and tripping hazards.
• Follow proper confidentiality protocols to keep customer information protected and incident reporting procedures.

Work Environment

Culligan CSRs spend all their time working in the dealership, specifically in an office environment requiring regular use of computers and multi-line phones. This role requires the ability to sit for extended periods of time.

Qualifications

• Previous experience in a customer service role preferred.
• Ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Demonstrated competency in computer and/or tablet use, with above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems as needed.
• Typing speed of at least 40 WPM, including ten-key, accurately and by touch.

Attributes

• Empathy and resilience, demonstrating understanding and compassion towards customer concerns while handling difficult situations constructively.
• Adaptability to new processes and procedures.
• Maintain a positive attitude, even when challenging situations arise.
• Comfortable multitasking to effectively manage multiple tasks and customer interactions simultaneously.
• Strong communication skills, commitment to teamwork, and effective problem-solving skills.

Benefits

• Full-time, Monday-Friday work schedule (may require some evenings and weekends as business needs require).
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package, including a 401k with company match, following your introductory period.
• Opportunity to utilize Culligan equipment in your home free of charge.
• Career advancement opportunities within a stable and growing family-oriented company.
• Upskilling and promotion from within.

Pay

Starting hourly wage is $17.75 per hour.

Schedule

Hours of operation are between 8am-5pm, Monday through Friday.