Customer Service Representative

What You'll Do

• Customer service: Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.

Where You'll Work

• Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time.
• The role may require some evenings and weekends as business needs require.

Who Should Apply

• The personal attributes that will set you apart in our hiring process include empathy and resilience – our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged.
• We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise.
• It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.

Qualifications

• Previous experience in a customer service role preferred.
• This role requires the ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.