Customer Service Representative
About the role
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
Complete various daily, weekly and monthly reports.
Support the Product Manager's activities as needed.
Responsibilities
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
- Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Complete various daily, weekly and monthly reports.
- Support the Product Manager's activities as needed.
Requirements
- Experience in customer service or inside sales
- Knowledge of products sold in the Profit Center preferred
Qualifications
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Skills
- Customer Service
- Inside Sales
- Product Knowledge
- Communication
- Problem Solving
- Computer Skills
- Warehouse Operations
Benefits
- Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k) Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
Pay
Between $20 and $26 per hour
Schedule
Full-time