Customer Service Representative

About the role

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Requirements

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

Pay

The base salary for this position typically falls within the range of $23.08 to $29.38 per hour. Starting wage may vary based on factors including location, education, training, and experience.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs
• Hourly associates may be eligible for overtime based on business needs.
• Eligibility for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

All benefits subject to eligibility.

Location

Above Structure 1 - Honolulu
2970 Mokumoa Street
Honolulu, HI 96819