Customer Service Representative

We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company—we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset—their home. Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

About the role

This isn't your typical customer service role. You'll connect with homeowners who have already expressed interest in our services—no cold calling. Every conversation is an opportunity to build relationships, provide an exceptional customer experience, schedule appointments, and recommend solutions that protect our customers' greatest investment: their home. In this performance-driven role, your success is rewarded with uncapped commission and opportunities for career growth.

Responsibilities

• Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
• Educate customers on Groundworks' services and memberships while identifying opportunities to drive sales.
• Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
• Accurately document customer information while thriving in a fast-paced, team-oriented call center.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
• A competitive, goal-driven mindset with excellent communication and relationship-building skills.
• Comfortable navigating multiple computer systems while engaging with customers.
• Reliable, coachable, and excited to grow your career in a performance-driven environment.

Working Conditions

• Office / Call Center environment with medium level noise.
• Physical requirements include talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data, schedules, and documents.

Pay

This position includes a $16.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21–$24/hour in total compensation.

Schedule

This is a full-time, 40-hour per week onsite position based in our Dallas, TX office. Team members collaborate in person to deliver an exceptional customer experience, with every other weekend required as part of the regular schedules.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid training.
• After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success.
• Promote-from-within culture with clear career paths into leadership and other opportunities.
• Industry-leading training, ongoing coaching, and employee ownership opportunities.
• Award-winning Top Workplace culture.