Customer Service Representative
About The Company
GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry.
Position Summary
GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services.
Essential Functions And Responsibilities
- Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
- Schedule deliveries, exchanges, and removals of containers.
- Documenting all customer service in our company specific database.
- Maintaining customer records by updating account information.
- Emailing/mailing service information to our customers.
- Data entry duties/reporting.
- Process credit card payments.
- Aid Customer Service Supervisor with reporting, routing, billing, and other duties.
Knowledge, Skills And Abilities
- Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages.
- Ability to carry out instructions when they are provided orally or in writing.
- Ability to read, and write routine reports and correspondence.
- Effective problem-solving skills and ability to follow communication procedures, guidelines and policies.
- Communicate effectively using appropriate communication tools and techniques.
- Manage time and Be a team player and have the ability to work well with others.
Qualifications
- At least 1 year of customer service experience preferred.
- Must be familiar and able to use current operating computer systems.
- Proficient in Microsoft Word, and Microsoft Outlook.
- Language Skill Proficiency in English and/or Spanish.
Physical Demands
- Ability to lift at least 10 lbs. using proper lifting techniques.
- Sit or stand as needed.
- Reaching above the shoulder or below the waist.
Work Environment
Work shifts vary. Typical work week is Monday through Friday based out of the Marina CA office.