Customer Service Representative
About Us
At GreenStone Farm Credit Services, we serve a $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses. Our diverse business structure offers exciting opportunities for passionate professionals, with many team members recognized as experts at both the state and national level. As one of the top Farm Credit associations in the country, we maintain a local presence while fostering a culture rooted in our Core Four values: Customer First, Delivery Quality, Get Involved, and Do the Right Thing.
Our team collaborates to create a company driven by the desire to serve each other and our customers. We promote innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.
Benefits
- 15 vacation days, 12 sick days, and 12 paid holidays per year
- 401(k) plan with up to a 9% employer contribution/match
- Medical, Dental, Vision, STD, LTD, Life/AD&D benefits
- $150/year Logo Wear allowance
- $400/year Wellness Subsidy/Reimbursement & wellness programs
- $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
- Yearly bonus/incentive opportunity for all benefit-eligible employees
Responsibilities
- Provide excellent internal and external customer service through daily interactions
- Answer incoming calls, receipt payments, and disburse funds
- Provide administrative assistance to mortgage loan processing and loan documentation
- Collect, coordinate, and upload documentation
- Facilitate loan closings to ensure accuracy and customer satisfaction
- Perform data entry, loan servicing, and maintain branch operations
- Handle supply ordering
This role is based in the Ionia office, 5 days a week.
Requirements
- High School Diploma or Equivalent
- 2+ years of customer service or office experience
- Banking experience preferred
Skills
- Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates
- Detail-Oriented: Strong attention to detail to accurately enter and verify data
- Problem Solver: Ability to resolve issues efficiently and effectively
- Multitasking Pro: Skilled in managing multiple tasks and priorities