Customer Service Representative

Job ID: 240050 Location: Owosso, MI Schedule: Monday - Friday, 8:00 AM - 4:30 PM Pay: $20.00 - $22.00 per hour (DOQ) plus bonus/incentive opportunity To apply, please visit our careers page at www.greenstonefcs.com/careers and submit your application. GreenStone Farm Credit Services is committed to providing a safe and secure work environment for all employees. We conduct background checks and drug screenings on all final candidates. Please note that all job offers are contingent upon successful completion of our pre-employment screening process. GreenStone Farm Credit Services will not accept unsolicited resumes from third-party recruiters or firms. Any unsolicited resumes received will be considered property of GreenStone Farm Credit Services and will not be subject to any fees or compensation. Thank you for your interest in GreenStone Farm Credit Services. We look forward to reviewing your application! Scam Alert: GreenStone Farm Credit Services will never ask you to pay a fee to apply for a job or to start working. If you are asked to pay a fee, it is not a legitimate job opportunity. GreenStone Farm Credit Services is an equal opportunity employer. We comply with all federal, state and local equal employment opportunity regulations.

GreenStone Farm Credit Services serves a $16 billion portfolio of customers, from rural homeowners to global agriculture and food businesses, offering a unique opportunity to maintain a local presence while working for a top workplace.

About the role

As a Customer Service Representative, you will be the cornerstone of exceptional service for all customer segments, directly contributing to excellent customer service and branch operations. This role involves fostering customer relationships and collaborating closely with association staff to provide outstanding internal and external customer service.

• Daily customer interactions, including answering incoming calls, receipting payments, and disbursing funds.
• Providing administrative assistance to mortgage loan processing and loan documentation processes.
• Collecting, coordinating, and uploading documentation to facilitate loan closings, ensuring accuracy and customer satisfaction.
• Data entry, loan servicing, maintaining branch operations, and supply ordering.

Requirements

• High School Diploma or equivalent.
• 2+ years of customer service or office experience required.
• Banking experience preferred.

Skills

• Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates.
• Detail-Oriented: Strong attention to detail to accurately enter and verify data.
• Problem Solver: Ability to resolve issues efficiently and effectively.
• Multitasking Pro: Skilled in managing multiple tasks and priorities.

Benefits

• 15 vacation days, 12 sick days, and 12 paid holidays per year.
• 401(k) plan with up to a 9% employer contribution/match.
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, and more.
• $150/year Logo Wear allowance.
• $400/year Wellness Subsidy/Reimbursement and wellness programs.
• $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement.
• Yearly bonus/incentive opportunity available to all benefit-eligible employees.

Pay

$20.00 - $22.00 per hour (depending on qualifications) plus bonus/incentive opportunity.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM.