Customer Service Representative
GreatAmerica · Cedar Rapids, IA · 3 wk ago
Customer ServiceFull-time
About the role
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We Are Looking to Add a Key Member to Our Account Support team!
Responsibilities
- Inbound customer service interactions with the goal of one call resolution
- Ability to provide professional oral and written correspondence with all internal and external customers, as well as cross functional positions
- Consultative approach to identify appropriate solutions
- Understand the various types of agreements and the end of term process for each
- Consistently meets or exceeds daily core responsibilities
- Completion of basic team tasks
- Understand and abide by account security procedures for all interactions
- Effectively communicates with fellow ASA’s to coordinate workflow and coverage needs
Requirements
- Education: High School graduate or equivalent
- Experience: Customer Service experience preferred
- Computer Skills: Microsoft Office Suite
- Salesforce experience is desired
Qualifications
- Detail Oriented
- Ability to Multi-Task
- Decision Making
- Collection Skills
- Cross Training
- Time Management
- Accountability
- High Level of Written and Verbal Communication Skills & Customer Oriented
- Complaint Resolution
- Resolution of Mathematical Errors
Skills
- Financial Benefits Sharing
- Competitive Compensation
- Monthly Bonuses for Eligible Employees
- 401(k) and Company Match
- Annual Profit Sharing
- Paid Time Off
- Health, Wellbeing, And Family Planning Benefits
- Paid Vacation - starting at 80 hours annually for employees in their first year of service.
- Paid Sick Days - Ten (10) per year with a conversion option for unused time.
- Ten (10) Paid Holidays per year
- Gym Reimbursement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-Term and Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Employee Assistance Program
- Parental Leave
- Tuition Assistance
- Networking Opportunities
- Literacy Development Opportunities
- Service Awards
- Hybrid work arrangements
- Business casual environment
- A strong organizational culture focused on our greatest asset: you!
Benefits
- Financial Benefits Sharing
- Competitive Compensation
- Monthly Bonuses for Eligible Employees
- 401(k) and Company Match
- Annual Profit Sharing
- Paid Time Off
- Health, Wellbeing, And Family Planning Benefits
- Paid Vacation - starting at 80 hours annually for employees in their first year of service.
- Paid Sick Days - Ten (10) per year with a conversion option for unused time.
- Ten (10) Paid Holidays per year
- Gym Reimbursement
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-Term and Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Employee Assistance Program
- Parental Leave
- Tuition Assistance
- Networking Opportunities
- Literacy Development Opportunities
- Service Awards
- Hybrid work arrangements
- Business casual environment
- A strong organizational culture focused on our greatest asset: you!