Customer Service Representative

About the role

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• Able to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Skills

• Strong communication skills

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More

Pay

The expected pay rate for this position is starting at $19.00 per hour depending on experience.

Schedule

Monday - Friday, 8:00am - 5:00pm

Value of Graybar

• Comprehensive benefits
• Employee Stock Ownership Plan