Customer Service Representative
About the role
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
Responsibilities
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
Requirements
- Strong communication skills
- Ability to handle a variety of customer situations with enthusiasm and tact
- Some retail or counter sales experience preferred
- High School education
- 2 year or 4 year degree preferred
Skills
- Strong communication skills
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
- Life Insurance coverage for you and options for your family
- Save on expenses with Flexible Spending Accounts
- Enjoy our Disability Benefits at no cost to you
- Share in our success with Profit Sharing Plans
- 401(k) Savings Plan with company match to help secure your future
- Paid Vacation & Sick Days to spend time away from work or in case of an illness
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
- Volunteer with Community Time Off to give back to the community
- Predictable Work Schedules to plan your life: no weekends or nights for most roles
- Celebrate your and others' achievements with our Employee Recognition Program
- Reach your career goals with our Educational Reimbursement and Career Development Programs
- And More Perks that support your well-being and career growth
Pay
The expected pay rate for this position is starting at $24.00 per hour, depending on experience.
Schedule
Monday - Friday, 8:00am - 5:00pm.
The Value Of Graybar
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan!
Equal Opportunity Employer/Vet/Disabled
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