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Jobs · Customer Service · Missouri

Customer Service Representative

Graybar · Columbia, MO · 3 wk ago
On-siteCustomer Service$20/hrFull-time

About the role

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Responsibilities

  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
  • Aid walk-in customers with counter sales, product inquiries, and order placement
  • Assist with shipping and receiving operations
  • Operate equipment such as a forklift to move materials safely

Requirements

  • Strong communication skills
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • Some retail or counter sales experience preferred
  • High School education
  • 2 year or 4 year degree preferred

Qualifications

  • Shift and Hours: Monday - Friday, 8:00am - 5:00pm
  • Compensation Details: The expected starting rate of pay for this position is $20.00 per hour, depending on experience.

Skills

  • Customer service skills
  • Communication skills
  • Product knowledge
  • Time management

Benefits

  • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
  • Life Insurance coverage for you and options for your family
  • Flexible Spending Accounts
  • Disability Benefits at no cost to you
  • Profit Sharing Plans
  • 401(k) Savings Plan with company match
  • Paid Vacation & Sick Days
  • Paid Wellness Day
  • Community Time Off
  • Employee Recognition Program
  • Career Development Programs

Pay

  • The expected starting rate of pay for this position is $20.00 per hour, depending on experience.

Schedule

  • Monday - Friday, 8:00am - 5:00pm

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