Customer Service Representative

About the role

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• A passion for customer service
• Able to handle a variety of customer situations with enthusiasm and tact

Qualifications

• 4+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Skills

• Customer service skills
• Sales skills
• Product knowledge

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Wellness Day
• Community Time Off
• Predictable Work Schedules
• Employee Recognition Program
• Career Development Programs

Pay

The starting rate of pay for this position is 25.00 USD Hourly

Schedule

Monday through Friday - 7:00am to 4:00pm