Customer Service Representative

About the role

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Qualifications

• Shift and Hours: Monday - Friday, 8:00am - 5:00pm
• Compensation Details: The expected starting rate of pay for this position is $19.00 per hour, depending on experience.

Skills

• Customer service skills
• Communication skills
• Product knowledge

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days
• Paid Wellness Day
• Community Time Off
• Predictable Work Schedules
• Employee Recognition Program
• Career Development Programs

Pay

• The expected starting rate of pay for this position is $19.00 per hour, depending on experience.

Schedule

• Shift and Hours: Monday - Friday, 8:00am - 5:00pm