Customer Service Representative

Job Summary

GIS (Graphic Information Systems) is a family-owned company providing labeling, printing, and warehouse identification solutions. We seek a Customer Service Representative to interact with customers, process orders, and provide support.

Responsibilities

• Receive, process, and submit orders for standard GIS items with existing customers.
• Verify customer and order information for correctness ensuring the required data, item pricing, and details are included for efficient and timely processing of the order.
• Inform customers by email or phone of order status updates, shipping dates, and any anticipated delays.
• Provide customers with clear and complete information and proactive solutions when answering questions or dealing with issues.
• Manage large amounts of incoming emails and monitor incoming emails/orders in common mailboxes.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Able to handle customer complaints in a professional manner, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Cook with coordination with print, production, and shipping to provide status updates on customer orders.
• Assist with daily shipping process as needed.

Qualifications

• High School Diploma or equivalent.
• One year customer service and/or order entry experience is preferred.

Compensation and Benefits

• Pay: $18-21/hour based on experience.
• Paid Time Off and Holidays.
• Benefits: Medical, Vision, Dental, Disability and Life insurances, and other.
• 401k.

Location

This is a Full-time in office position in Mason, OH.

Contact

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