Customer Service Representative
About the role
Grande Fond du Lac is searching for a detail-oriented customer service professional who thrives in a fast-paced environment and enjoys collaborating across multiple teams. As a key partner to customers, Sales, Supply Chain, Transportation, Warehouse, and Accounting, you will manage the end-to-end order process, ensuring orders are entered accurately, inventory availability is confirmed, delivery requirements are met, and customers receive exceptional service.
You will serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution while maintaining accurate records and supporting a seamless customer experience. In this role, you will play a critical part in supporting business operations by coordinating order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities.
Success requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple priorities while ensuring compliance with company policies and audit requirements.
Requirements
- 2 Year / Associate Degree in Marketing, Business, Supply Chain or other related field required
- One (1) or more years related experience required
- Proficient knowledge and use of MS Office especially Word, Excel
- ERP systems experience highly desired
- Proficient mathematical skills
- Strong attention to details
Company Overview
Grande is a leader in the industry with more than 80 years of crafting “The Finest Italian Cheeses Money Can Buy”. We partner with independent pizzerias and food manufacturing partners to deliver high-quality products. Our commitment to quality is matched by our commitment to our workplace and community culture, where our Associates come first.
Benefits
- Low-cost onsite clinics
- Free onsite fitness center
- Free healthy snacks throughout facility
- Health and wellness reimbursement program
- Associate cheese purchasing program
- Two-year mentorship program
- Relaxation rooms (based on location)
- Coffee and gelato bar (based on location)
- Paid Parental Leave
Location
Fond du Lac offers the full four-season experience, with easy access to major metros in the state. The area has a low cost of living, with housing, rent, and property taxes 21% lower than the national average. Fond du Lac has a vibrant business and commerce community, with wonderful educational partners and plenty of things to do and see.