Customer Service Representative
Grand Traverse Container · Grand Rapids, MI · 2 mo ago
Customer ServiceFull-time
About the role
This position offers an opportunity to join a dynamic team focused on providing exceptional customer service. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities
- Handle customer inquiries via phone and email
- Resolve customer issues efficiently and professionally
- Follow up with customers to ensure satisfaction
- Adhere to company policies and procedures
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to work independently and under pressure
- Basic computer skills including email and internet navigation
Qualifications
- Experience in customer service preferred
- Strong problem-solving abilities
- Positive attitude and willingness to learn
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office applications
- Ability to multitask and prioritize tasks
Benefits
- Flexible scheduling options
- Comprehensive health insurance coverage
- Employee discounts