Customer Service Representative

Duties

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Process patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager

Competencies Valued

• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs
• Strong empathy and active listening skills

Preferred Qualifications

• Bilingual a plus
• Proficiency in Microsoft Office programs
• At least 1 year of previous call center experience
• Previous experience in a medical office/facility
• Background in healthcare/ medical terminology

Required Qualifications

• A High School Diploma
• Kentucky Pharmacy Technician Certificate (required for employment and can be obtained prior to the first day of employment)
• Must be available for Saturday shift rotation (every few weeks)

Pay

$18 + hourly depending on experience

Schedule

Regular, daytime hours - Shifts scheduled in advance