Customer Service Representative

Key Responsibilities

• Provide excellent customer service and professionalism to all customers via telephone or email.
• Field phone calls and set up work orders and dispatch accordingly.
• Work closely with drivers for Logistics routing and dispatch.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Respond promptly to customer inquiries.
• Maintain and document customer issues.
• Obtain relevant information to handle product and service inquiries.
• Provide established pricing and assist in confirming scheduling if needed.
• Retrieve pertinent customer information for credit approval to set up new customer accounts when Sales Team requests help.
• Manage customer accounts, including Accounts Receivable and collection (when needed).
• Keep track and follow up on customer interactions when necessary.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Minimum of 2 years customer service experience.

Qualifications

• Associate's degree in business preferred but not required.

Skills and Key Competencies

• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient computer skills, specifically Google Workspace.
• Able to organize multiple projects and have excellent multitasking skills.
• Good problem-solving ability.

Benefits

• 3 weeks PTO annually.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverages.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.