Customer Service Representative

About the role

Part-time position at 9590 Sawmill Parkway, Powell, Ohio 43065 with day and evening shift availability.

Essential Duties

• Provides prompt excellent customer service in a courteous, friendly and attentive manner
• Greets customers as they enter the area and thanks customers as they leave
• Gives assistance and offers suggestions or recommendations to the customer
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code
• Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
• Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores
• Inspects store facilities and equipment for safety, cleanliness, and proper working order
• Notifies Store Manager of any equipment failure or maintenance/supply needs
• Completes build-to's for ordering/purchasing merchandise
• Receives and verifies vendor deliveries
• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
• Controls merchandise, cash shortages, and other selling expenses
• Assists in maintaining proper inventory levels and shift audits
• Keeps accurate cash, sales and inventory control records and accounts for variances
• Notifies the Store Manager of any sales, cash or inventory discrepancy
• Follows Company and/or brand guidelines for product breakage or spoilage
• Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
• Keeps an accurate record of all shift and timekeeping paperwork
• May take inventory of supplies and equipment
• Attends job-related meetings (may be required to work irregular hours)
• Provides regular and predictable onsite attendance
• Performs other duties as assigned by the Store Manager

Qualifications

• High school diploma or GED preferred
• Experience in retail sales preferred
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold beverage dispensers, and other machines or tools
• Ability to work as scheduled including arriving to work on time
• Ability to communicate information and ideas so others will understand
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred
• Ability to perform essential duties and physical functions described below
• Ability to work in the conditions described below

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
• Ability to grasp, reach and manipulate objects with hands for entire shift (this handwork requires eye-hand coordination)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

Work Environment

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer
• Exposure to occasional noise
• Work with minimum direction and periodic supervision

Pay

Hiring range: $14.00 to $14.50 per hour

This response is AI-generated, for reference only.