Customer Service Representative

Position Overview

We are hiring across multiple backend roles within our operations team, including Customer Service, Verification, and Data Entry. These roles are interconnected and work together to support production, ensure compliance, and deliver a seamless client experience. Based on your strengths, experience, and performance, you may be placed into or cross-trained across one or more of these functions.

Core Responsibilities

• Review, verify, and process application data for accuracy and compliance
• Ensure all documentation meets regulatory and internal standards
• Handle inbound and outbound customer service interactions professionally
• Support sales representatives with backend processing and issue resolution
• Maintain accurate and organized client records across internal systems
• Identify and correct discrepancies quickly and efficiently
• Work within deadlines in a high volume production environment

Compensation

• Starting Pay: $18 per hour
• Overtime available
• Performance-based incentives and internal growth opportunities

Training and Professional Development

• Paid training and onboarding
• Ongoing coaching and support
• Access to the same systems that power our sales organization

Work Environment and Culture

• Professional, high-performance environment
• Business professional dress code
• Team-oriented structure with strong leadership support
• Modern, technology-enabled workspace
• Daily collaboration and accountability

Facilities and Additional Perks

• 36,000 square foot Scottsdale flagship facility
• Penthouse level workspace overlooking Old Town Scottsdale and Camelback Mountain
• Company-provided meals and stocked environment
• Games, lounges, and collaborative spaces
• Company events, team outings, and recognition programs

Growth Opportunities

• Strong promote from within philosophy
• Opportunities to move into senior operations roles
• Pathways into leadership, training, or sales positions
• Ability to grow with the company as we scale nationally

Qualifications

• Strong attention to detail and accuracy
• Strong organizational and time management skills
• Clear and professional communication skills
• Comfortable working in a high volume, fast-paced environment
• Basic computer proficiency and ability to learn new systems quickly
• Coachability and willingness to improve daily
• Experience in customer service, data entry, insurance, or call center environments is a plus but not required
• Ideal candidate: Reliable and consistent, detail-oriented and process-driven, comfortable working under pressure and deadlines, team-focused with a strong work ethic, looking for long-term growth within a structured environment

Final Note

We provide everything: Training, Structure, Technology, Support, Opportunity. Qualified candidates will be contacted for next steps. Salary: $18.00 per hour