Customer Service Representative

About the role

As a Customer Service Representative (CSR) at Glass America, you play a crucial role in the efficiency and effectiveness of the shop operations team.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

Requirements

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage inventory levels.
• Able to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.
• Must be able to complete background check/MVR and drug screening process.

Qualifications

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Skills

• Strong communication skills.
• Customer service orientation.
• Organizational skills.
• Technology proficiency.
• Ability to multitask and prioritize tasks.

Benefits

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available.

Pay

Full-Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours of paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. Voluntary Daily Pay option available.

Schedule

Full-Time (30 or more hours per week).