Customer Service Representative

Job Responsibilities

• Answer phones promptly, schedule appointments efficiently, and contact clients to confirm upcoming visits.
• Cookordination and management of client appointments while verifying demographics, eligibility, insurance coverage, and required documentation.
• Maintain accurate, confidential client records using EHR and scheduling systems in compliance with HIPAA regulations.
• Collect and process client fees, issue receipts, and maintain accurate financial records.
• Support nursing and clinical staff by preparing paperwork and assisting with daily front desk operations.
• Perform administrative and clerical duties including data entry, filing, scanning, and preparation of routine reports.
• Provide exceptional customer service.
• Support the Emergency Preparedness (EP) Coordinator by assisting with compliance and preparedness initiatives.
• Prepare and maintain Board of Health (BOH) meeting agendas, minutes, and related documentation.
• Cookordinate inventory logistics, including tracking, ordering, receiving, and distribution of supplies.
• Perform a variety of administrative and operational duties to support departmental functions.
• Complete other duties and special projects as assigned by the supervisor.

Minimum Qualifications

• A high school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Additional Information

• The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
• The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.
• The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
• Relocation assistance is not provided.
• In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.
• ADA Statement DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities.

Benefits

• Standard Benefits for Full-Time Salaried Employees: Competitive salary, flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.
• Standard Benefits for Part-Time Employees: Eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.