Customer Service Representative
About the role
George Washington Toma is seeking a Customer Service Representative to join their team in East Weymouth, MA. This role involves being the friendly face and voice of the company, assisting customers and building lasting relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
- Resolve customer complaints and issues with a positive, solution-oriented approach
- Process orders, returns, and account updates accurately
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to ensure seamless customer experiences
- Follow up with customers to ensure satisfaction and build lasting relationships
- Stay up-to-date on company products, services, and policies
Requirements
- Prior customer service, retail, or call center experience preferred
- Strong verbal and written communication skills
- Able to remain calm, patient, and professional under pressure
- Proficient in basic computer applications and data entry
- Excellent problem-solving skills and attention to detail
- Reliable, punctual, and a strong team player
- High school diploma or equivalent required
About Us
George Washington Toma has been a trusted name in the East Weymouth, MA community since 1953, known for its commitment to exceptional service and quality. The company prides itself on fostering a supportive workplace where employees can grow and thrive.
Benefits
- Healthcare & dental insurance
- Paid time off
- Paid holidays
- BJ's membership
- 401(k) plan
- Generous employee discount with a payroll deduction option
Compensation
The compensation range for this position is $19.00 - $24.00 per hour.
Job Security
As one of the largest independent dealers of appliances and electronics on the South Shore, George Washington Toma has over 60 dedicated Team members and continues to grow. The company offers valuable benefits including healthcare and dental plans, paid time off, paid holidays, a BJ's membership, a 401(k) plan, and a generous employee discount with a payroll deduction option.