Customer Service Representative

Essential Duties & Responsibilities

• Handle incoming calls and deal with or direct customer problems to the proper personnel or department for resolution.
• Provide customers with pricing, availability via telephone and/or email and enter orders.
• Work with other departments on a daily basis to ensure that deliveries, pricing and questions for customers are answered in a timely manner.
• Obtain frequently required information for customers in a timely manner.
• Establish a rapport with the decision makers within their major accounts.
• Responsible to maintain a safe working environment for all employees.
• Initiate customer contact through telephone calls, emails, marketing surveys or sales leads in advertising.
• Complete necessary paperwork as required on a daily basis such as unauthorized deductions and credit with assistance.
• Take orders, give pricing and availability and give general information without significant supervision.
• Obtain frequently required information from customers in regards to forecasting, competition and product surveys.
• Adhere to ISO 9001 Quality, ISO 14001 Environmental and OSHAS 18001 Safety certification requirements.

Required Skills/Abilities

• typing, 10-key and basic math
• Knowledge of SAP and Microsoft package or related software desired
• Proficient in sales skills, working with all levels of sales and distribution channels
• Basic understanding of features, advantages and benefits for all product lines
• Able to handle guests (clients) during visits to the company
• Good verbal, written and interpersonal skills
• Basic understanding of office procedures
• Good telephone etiquette
• Able to handle some types of product inquiries
• Understanding of competition and anti-trust laws
• Able to collaborate on projects with others inside and outside of the department

Education And Experience

• High School diploma or equivalent required
• Previous inside sales a definite plus

Technical skills and understanding

• Working Conditions / Physical Requirements
• Primary work in a climate-controlled office environment
• Eye/hand coordination greater than 50% of the time
• Visual strain greater than 50% of the time
• Listening, sitting, standing, stooping, walking, observing, grasping, pushing, pulling and keyboarding