Customer Service Representative

About the role

This role of Customer Service Representative is responsible to answer all incoming/outgoing calls, setting up new claims, providing status of claims that are in process and answering questions about travel protection plans. Position also includes corresponding with customers via email inquiries. To be successful in this role, you must have strong communication skills to listen attentively to customer needs, maintain accurate records of customer interactions and feedback and address requests promptly and courteously.

Responsibilities

• Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
• Make outgoing calls following up on customer requests
• Provide information on travel protection plans to travel agents or directly to passengers.
• Documents all interactions with passengers.
• Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
• Participate in individual and group training, complete mandatory company training within deadlines.
• Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
• Manages personal email inbox to stay informed of company and departmental updates
• Any additional tasks assigned by management.

Requirements

• High School Diploma or Equivalent (GED) required.
• Excellent verbal and written communication skills
• Insurance benefits administration (Travel/Health insurance).
• Proficiency in Microsoft office Suite; ability to conduct internet research
• Prior customer service experience.
• Good communication skills, both verbal and written; fluent English required
• Excellent customer service skills.
• Excellent critical thinking and decision-making skills.
• Active listening skills to understand customer needs and concerns

Qualifications

• Required Qualifications:
• High School Diploma or Equivalent (GED) required.
• Excellent verbal and written communication skills
• Insurance benefits administration (Travel/Health insurance).
• Proficiency in Microsoft office Suite; ability to conduct internet research
• Prior customer service experience.
• Good communication skills, both verbal and written; fluent English required
• Excellent customer service skills.
• Excellent critical thinking and decision-making skills.
• Active listening skills to understand customer needs and concerns
• Positive attitude and willingness to go above and beyond to ensure customer satisfaction.

Skills

• Strong communication skills
• Microsoft Office proficiency
• Customer service experience
• Insurance benefits administration
• Active listening skills
• Fluent English
• Decision-making skills
• Positive attitude

Benefits

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Pay

TBD

Schedule

Hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week after the successful completion of a 90-day on-site training period.

Location

Pembroke Pines, FL

Department

Customer Service

Company

Redion

Contact Information

To apply, please visit our careers page or email us at [email protected]