Customer Service Representative

Your Impact at GEICO

You’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs, policy changes, address billing inquiries, or provide recommendations as you deliver world-class service.

Compensation & Incentives

• Starting Salary: $24.50 per hour/$49,367 annually
• +10% for evening shifts
• +20% for weekends

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills

Workplace Flexibility

• Complete in-office training
• Opportunity to work 80% on-site and 20% off-site
• Enjoy GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines

Customer Interaction

• Manage incoming calls, messages, billing questions, policy updates, and offer recommendations

Problem Resolution

• Resolve customer concerns ensuring a positive experience

Product Knowledge

• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers

Meaningful Impact

• Enhance customer satisfaction through meaningful interactions

Experience

• Minimum of 1 year of customer-facing experience required; 3+ years preferred

License

• Active Personal Lines or Property & Casualty license required (training and exam fees provided)

Education

• High School Diploma or GED required; College degree preferred

Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Experienced in high-volume call centers with KPIs and measurable goals

Availability

• Able to work evenings, weekends, and holidays

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity
• Great Careers: Personalized development programs, mentorship, and certification assistance
• Great Culture: Inclusive and collaborative culture rooted in shared success
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future

Equal Employment Opportunity

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.