Customer Service Representative
What Makes This Opportunity Exciting
Compensation & Incentives: Starting Salary: $20.65 - $25.81/hour ($41,609.75 - $52,007.15 annually). Differentials: +10% for evening shifts; +20% for weekends.
Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
Customer Interaction
Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
Problem Resolution
Resolve customer concerns, ensuring a positive experience.
Product Knowledge
Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
Meaningful Impact
Enhance customer satisfaction through meaningful interactions.
Experience & Qualifications
Minimum of 1 year of customer-facing experience required; 3+ years preferred.
Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
High School Diploma or GED required; College degree preferred.
Core Skills
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Availability
Available to work evenings, weekends, and holidays.