Customer Service Representative

Description

This position is fully REMOTE! Applicants must reside in TEXAS.

What To Know About Working Here At Gandy Ink

Gandy Ink is a tight-knit crew dedicated to excellence, teamwork, innovation, and enthusiasm. We foster a culture of continuous improvement and value trust and respect in our relationships with staff, vendors, and customers. We are committed to growth and seek a world-class team member to join us on this journey.

Benefits

• 401K with up to 4% match
• Medical, Dental, Vision, Life, Short and Long Term Disability
• Generous Vacation and PTO plan
• Annual employee recognition and rewards
• Growth opportunities

Job Summary

Acts as liaison between customer, sales and/or production departments. Receives customer print inquiries, collects production print specifications, prepares quotes and proposals, updates production schedules, handles phone inquiries, and provides shipment confirmations.

Essential Job Functions

• Interacts with customers by phone, online chat, email or in person about printing requirements and collects production print specifications for printing jobs.
• Fills out pre-production order specification information, detailing parameters of print job.
• Captures and maintains daily update of production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes and complaints.
• Keeps salesperson informed about job status and problems.
• Provides customer with shipment confirmation.
• Maintains cleanliness of work area and equipment.
• Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws.

Other duties as assigned

Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
• Strong skills in work planning, scheduling and must have good judgment of color, design and print quality.
• Must be reliable, responsible and take direction well.

Cognitive Or Mental Requirements Of The Job

• See and hear
• Read and write
• Analyzing
• Assessing
• Calculating
• Decision making
• Dependability
• Judgment
• Reading
• Speaking
• Following direction
• Handling multiple priorities
• Reasoning

Physical Demands

• Lifts - Always 67-100%
• Stand - Often 34-66%
• Walk - Often 34-66%
• Sit - Always 67-100%
• Carries - Some 1-33%
• Pushes - Some 1-33%
• Pulls - Some 1-33%
• Climbs - Some 1-33%
• Balances - Some 1-33%
• Bends - Some 1-33%
• Twists - Some 1-33%
• Crawls - Some 1-33%
• Stoops - Some 1-33%
• Reaches - Some 1-33%
• Lifting Under 10 Lbs. - Always 67-100%
• Lifting 10-24 Lbs. - Some 1-33%
• Lifting 25-50 Lbs. - Some 1-33%
• Lifting Over 50 Lbs. - Never 0%
• Carrying Under 10 Lbs. - Always 67-100%
• Carrying 10-24 Lbs. - Some 1-33%
• Carrying 25-50 Lbs. - Some 1-33%
• Carrying Over 50 Lbs. - Some 1-33%
• Reaching Above Shoulder Height - Always 67-100%
• Reaching At Shoulder Height - Always 67-100%
• Reaching Below Shoulder Height - Always 67-100%