Customer Service Representative

Understanding and addressing their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.

Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.

Utilizing software, databases, scripts, and tools appropriately.

Understand and strive to comply or exceed call center metrics while providing excellent customer service.

Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.

Adhering to all company policies and procedures.

About the role

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

Responsibilities

• Understanding and addressing their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilizing software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• Exceptional Customer Service Skills.
• 1+ Years of Customer Service Experience (Contact Center or Retail).
• Troubleshooting technical skills a plus.
• Great communication skills, both verbal and written.
• Proficiency with computers, especially our CRM and tools.
• Proficiency with computer systems including basic troubleshooting.
• Knowledge of any of the following a plus: iCasino and Online Sports Betting.

Qualifications

• Passion for creating amazing customer experiences.
• Growth/learning mindset to help manage change.
• Demonstrate excellent thinking and problem-solving skills.
• Able to sit for extended periods.
• Able to work on a computer with repetitive hand and wrist movement.
• Exceptional attention to details.
• Demonstrate fluency in both English and Spanish (preferred).

Skills

• Fluency in both English and Spanish (preferred).

Benefits

Annual vacation
Annual bonus
401(k) program
Health insurance
Home office allowance
Flexible Working

Pay

$42,000 USD