Customer Service Representative

Core Duties & Responsibilities

• Answer incoming customer calls, emails, and chat to provide detailed information for one - touch resolution
• Data entry (documenting calls and emails internally)
• Process shipment change requests and follow up to ensure completion
• Run customer reports and provide results to appropriate parties on time
• Review shipment tracking history and report delays
• Maintain records and logs as required by specific job function
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Office cleanliness - work space must be kept neat and organized
• Other duties as assigned

  Requirements

  • Must have at least 1 year of customer service experience
  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with customers, employees, and management
  • Desire for a long term career with an industry - leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products – in include: Word, Excel, PowerPoint, Outlook, etc
  • Able to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.
  • Able to multi task and perform several duties at one time
  • Able to handle heavy work load and work well under pressure
  • Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc)
  • High School diploma or GED equivalent
  • Must be able to pass basic Hazardous Materials Training
  • AS400 a plus
  • Transportation industry knowledge and experience is a plus
  • Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs
  • Able to type 35 wpm

  Skills

  • Can do attitude
  • Will do work ethic
  • Strong verbal and written communication skills
  • Experience with a DOS based operating system AS400
  • Transportation industry knowledge and experience

  Benefits

  • Equal Opportunity Employer