Customer Service Representative

About the role

Mechatronic Solutions is seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate should have a minimum of 2 years of customer service experience in a B2B setting, be detail-oriented, and possess excellent communication skills.

Key Responsibilities

• Customer Support & Order Processing: Act as the primary point of contact for customer inquiries via phone and email. Process customer orders, ensuring accuracy and timely fulfillment. Provide order status updates and resolve customer concerns efficiently.
• Sales & Vendor Coordination: Assist internal and external sales teams with order entry, quote generation, and customer requests. Place, maintain, and track purchase orders for drop-ship components. Monitor and expedite purchase orders, keeping the team informed.
• Business Operations Support: Use ERP to perform essential business transactions. Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates. Offer general office support and assist with special projects as assigned.

Qualifications

• Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred)
• Detail-Oriented & Organized: Strong prioritization and multitasking abilities
• Communication Skills: Excellent written and verbal communication with a customer-first mindset
• Tech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plus
• Reliability & Flexibility: Ability to work full-time (M-F, 8 AM - 5 PM) and adapt to evolving business needs

Benefits

• Competitive Benefits: Medical, Dental, and Vision insurance, competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, parental leave
• Training: FCG University learning and training platform available to all employees offering over 80k courses
• Career Growth Opportunities: Custom training programs, mentorship, and a supportive environment to help you achieve your goals

Why Build a Career with Us?

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership!
• Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.