Customer Service Representative

About the role

Answer incoming phone inquiries from Members, Providers and Agents. Pull and review information in our customer relations management (CRM) system. Escalate calls to different partners based on our standard procedures. Organize daily activities based on the goals of the organization. Work to exceed published production, quality and identified goals. Respond to customer submitted support requests, as needed. Assist Supervisor with communicated tasks in supporting customers. Answer all product-related questions in a polite manner and address queries promptly. Work collaboratively across multiple functional departments in the organization. Identify ways to improve the support provided to our customers.

Requirements

• A high school diploma or similar qualification.
• Prior phone customer service experience.
• Experience working with CRM technologies to track interactions.
• Articulate and able to perform demonstrations that engage and inspire.
• Deadline-driven, and willing to work additional hours.
• Sound technical knowledge.
• The ability to multitask effectively.
• Superb verbal and written communication skills, as well as great telephone etiquette.
• The ability to memorize details like product specifications.
• The ability to work independently and as part of a team.
• A strong growth mindset.

Benefits

Heathos is an equal opportunity and affirmative action employer committed to building a diverse workforce that reflects the agencies, carriers, and members we serve. We are dedicated to fostering a culture of belonging and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Qualifications

English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Skills

High school diploma or similar qualification. Prior phone customer service experience. Experience working with CRM technologies to track interactions. Articulate and able to perform demonstrations that engage and inspire. Deadline-driven, and willing to work additional hours. Sound technical knowledge. The ability to multitask effectively. Superb verbal and written communication skills, as well as great telephone etiquette. The ability to memorize details like product specifications. The ability to work independently and as part of a team. A strong growth mindset.

Benefits

See also Know Your Rights: Workplace Discrimination is Illegal. If you have a need that requires accommodation, please let us know here.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.