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Jobs · Customer Service · South Dakota

Customer Service Representative

First PREMIER Bank/PREMIER Bankcard · Dakota Dunes, SD · 6 mo ago
Customer Service$17.25–$19.15/hrFull-time

About the role

Answer inbound calls about our products and services.
Understand policies and procedures used for daily operations.
Take accountability for customer satisfaction with a highly professional demeanor.
Demonstrate a strong phone presence while assisting those with less than perfect credit.
Achieve high satisfaction on customer surveys.
Participate in team meetings.

Responsibilities

  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.

Requirements

  • Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential.
  • Bilingual skills are not required.
  • Work Site: This job is offered on-site in Dakota Dunes.
  • Employees must live within 50 miles of a PREMIER location or plan on relocating.
  • Shift Options: Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
    Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
    No Sundays!

Qualifications

  • Full-time and part-time positions available.
  • Varying shift options available.
  • Pay: $17.25-19.15/hour starting, additional monthly incentives available.

Skills

  • Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential.

Benefits

  • Full medical benefits for 20+ hours/week.
  • FREE dental and vision coverage.
  • Generous time off plans including PTO, Sick Pay, and Bonus Days.
  • 401(k) – dollar-for-dollar match up to 5% of total compensation.
  • Special discounts and offers for events at the Denny Sanford PREMIER Center.
  • Employee Wellness Program.
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year.
  • Fun Employee Parties.

Pay

Pay Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Schedule

  • Varying shift options available.

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