Customer Service Representative

About the role

Responsible for providing exceptional customer service through phone and email interactions. Key tasks include handling customer inquiries, resolving issues, and upselling products.

Responsibilities

• Handle customer inquiries via phone and email
• Resolve customer issues efficiently
• Upsell products to enhance customer satisfaction
• Follow up with customers for feedback and improvement suggestions

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and manage multiple tasks
• Experience in customer service preferred

Qualifications

• Proficient in Microsoft Office Suite
• Strong problem-solving skills
• Ability to work flexible hours including evenings and weekends

Skills

• Customer service orientation
• Technical proficiency in CRM systems
• Effective time management

Benefits

• Competitive salary package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$18 - $22 per hour

Schedule

Flexible schedule with potential for evening and weekend shifts

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