Customer Service Representative

Who We Are

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We provide our customers with advanced materials, components, systems, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

Responsible For

• Processing quotations, sales orders, bookings, releases, and shipments
• Cooking with other departments to resolve problems

What You Need To Be Successful

• A High School Diploma or equivalent and 2+ years experience
• Experience with an ERP system, preferably Oracle
• Familiarity with international variances in cultural and legal issues related to sales transactions
• Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units

Perks Of Joining Our Team

• Positive values
• A productive atmosphere
• A commitment to excellence

Not A Comprehensive List Of Duties

• Answers phone calls from customers and maintains high customer satisfaction with courteous, efficient, and complete service and support
• Initiates customer orders for changes, consignments, returned/repaired products, short shipments, and credits
• Responds to customer inquiries about price and delivery
• Accepts, qualifies, and processes requests for quotations
• Enters sales orders into Oracle
• Updates customer need dates as required
• Updates, or requests an authorized person to update, scheduled ship dates
• Participates with other customer service representatives to audit order entry in compliance with J-Sox requirements
• Cooks with other functions as necessary to ensure that customers receive the best service possible
• Prepares support information to sales and engineering for quotations and problem resolution
• Exercises judgment within defined practices and procedures to determine appropriate action
• Makes expedite existing orders based on customer’s pull in request by communicating with appropriate suppliers
• Makes proper inventory accounting, orders / schedules replacement material within management guidelines, and expedites as required to meet defined inventory levels

Enable And Drive Change In The Organization

Not a comprehensive list of duties. Duties may change without notice at management’s sole discretion