Customer Service Representative

What You’ll Bring To The Table

• Process a high volume of customer orders with accuracy and attention to detail
• Handle inbound and transferred calls, addressing customer inquiries professionally
• Respond to questions regarding products, pricing, delivery, and services
• Serve as a liaison between customers, sales, operations, and transportation teams
• Maintain consistent communication with customers, including follow-up on open items
• Aid in researching account discrepancies, including credits, returns, and pricing issues
• Support coordination of deliveries, pickups, and routing-related inquiries
• Maintain accurate records of customer interactions, transactions, and account activity
• Aid in processing credits, billing adjustments, and related documentation
• Collaborate with internal teams to improve service levels and resolve concerns

The Ingredients for Success

• 2+ years of customer service, data entry, or administrative experience
• Experience handling high call volume and/or order entry
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to multitask and work in a fast-paced environment
• Problem-solving skills with the ability to research and resolve issues
• Proficiency in Microsoft Office, including Outlook, Word, and Excel

The Details

Schedule: Monday–Friday | Rotating Sundays | 8:30 AM – 5:30 PM

Compensation: $16.50 - $18.00 per hour

Benefits: Medical, dental, vision, 401(k) with company contribution, paid time off, paid holidays, and additional voluntary benefit offerings.

About the Role

Ferraro Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay

$16.50 - $18.00 per hour

Schedule

Monday–Friday | Rotating Sundays | 8:30 AM – 5:30 PM