Customer Service Representative

Responsibilities

• Provide ongoing support to internal associates across Ferguson Home sales and support teams
• Research and respond to lead time and ETA requests submitted through internal applications
• Identify where items were ordered, including reviewing purchase orders and sourcing details
• Utilize order management systems to research order history and status
• Communicate clearly and professionally with internal partners through written and verbal communication
• Follow established processes to ensure accurate, consistent, and timely responses
• Manage multiple requests simultaneously in a fast-paced environment while maintaining focus, attention to detail, and appropriate urgency

Qualifications

• Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
• Career-oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
• Attention to detail with the ability to research and analyze order information
• Process-oriented mindset with strong organizational skills
• Effective verbal and written communication skills

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!