Customer Service Representative

About the role

As a FASTSIGNS Customer Service Representative, you will be the initial point of contact with both current and potential customers in our FASTSIGNS Center. You will interact with customers through various means including email, telephone, in-person, and at their place of business.

Responsibilities

• Build long-lasting relationships by converting prospects into customers and fostering loyalty among existing clients.
• Work with customers to understand their needs and provide solutions through advice and consultation.
• Prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Participate in daily team meetings and contribute to the development and execution of business and marketing plans.
• Learn and utilize the latest techniques and technologies in the sign industry to enhance services and meet customer expectations.

Requirements

• Outgoing personality and strong interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational and documentation skills.
• Desire to learn and grow professionally.

Qualifications

• Experience in customer service or a related field is preferred but not required.
• Positive attitude and willingness to learn new skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency in Microsoft Office.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Organizational skills
• Adaptability to a fast-paced environment

Benefits

• Competitive compensation package
• Opportunities for career advancement within the franchise network
• Training programs both online and in-person
• Dynamic and ever-changing industry with diverse projects

Pay

Compensation details are provided by the franchisee and may vary based on location and experience.

Schedule

The schedule for this position is determined by the franchisee and may vary based on operational needs.

Benefits

• Health insurance options
• Employee assistance programs
• Retirement savings plans