Customer Service Representative

About the role

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in various ways such as email, telephone, in-person, and at their place of business.

Responsibilities

• Build long-lasting relationships by turning prospects into customers and long-term clients.
• Work with customers to solve problems by offering advice and consultation.
• Engage in daily team meetings and execute business and marketing plans.
• Prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Be involved in the success of the FASTSIGNS Center.

Requirements

• Outgoing personality
• Eager to learn
• Ability to build relationships
• Great listening skills
• Documenting and organizing skills

Qualifications

• Outgoing, responsive, and eager to learn
• Ability to build relationships
• Great listening skills, documentation, and organization
• Experience in the sign industry is a plus

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Organizational skills

Benefits

• Competitive pay
• Opportunities for personal and business skill growth
• Best customer service in the sign industry
• Continuous improvement of service through customer surveys

Pay

$16.00 per hour

Schedule

Typical Monday through Friday business hours

Fast growing industry

Opportunity to work in a variety of roles