Customer Service Representative

About the role

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in various ways including email, telephone, in-person, and at their place of business.

Responsibilities

• Build long-lasting relationships by turning prospects into customers and long-term clients
• Work with customers in numerous ways such as email, telephone, in-person, and at their place of business
• Work in an ever-changing and dynamic sign industry where even the smallest of jobs to very large projects are unique and highly customized
• Prepare estimates, implement work orders, and ensure timely delivery of finished orders
• Participate in daily team meetings, execute business and marketing plans, and be involved in the success of the FASTSIGNS Center

Requirements

• Outgoing personality
• Eager to learn
• Ability to build relationships
• Great listening skills
• Strong documentation and organizational skills

Qualifications

• Outgoing and responsive personality
• Ability to build long-lasting relationships with customers
• Experience in customer service or a related field is preferred but not required
• Excellent communication and problem-solving skills
• Positive attitude and willingness to learn new skills

Skills

• Customer service skills
• Problem-solving skills
• Organizational skills
• Communication skills

Benefits

• Growth opportunities within the FASTSIGNS franchise network
• Extensive training programs both online and in-person
• Opportunities for career advancement and personal growth
• Best customer service in the sign industry

Pay

Details on pay are provided directly by the franchisee.

Schedule

Details on schedule are provided directly by the franchisee.