Customer Service Representative
About the role
This Industry Is Unique For Many Reasons, Most Importantly Crafting a custom product: You’re responsible for making an idea into a tangible reality; being able to see your idea go from a sketch to a finished sign on a wall or graphic on a window in your community brings a sense of accomplishment that is hard to find in another job. Variety: Each project is custom and there is constantly something different to learn and build. There is opportunity for learning, development, and growth. Our team: You will work with a close-knit group of people that works together and supports each other on every project. We are a small, locally owned business, and each of us is a positive, motivated person that enjoys problem solving and the challenges this industry presents every day. Our culture and collaborative team atmosphere are essential to everyone who works here. Everyone here has a sense of humor and values a fun, professional environment. Each of us takes pride in our work, in helping each other, and in helping our clients.
Responsibilities
- Assist customers with questions
- Provide quotes
- Place orders
- Follow up with customers
- Manage several projects and new inquiries every day
Requirements
- Basic computer knowledge, including Microsoft Office and web browsers
- Able to efficiently manage multiple projects and tasks at the same time
- Able to learn new things quickly and thrive on challenges
- Able to work well under deadlines and pressure
- Able to troubleshoot and solve problems
- Strong communication and interpersonal skills
- A sense of humor; able to have fun while being professional
Qualifications
- Signage industry, large format or other printing experience is helpful, but not required
Skills
- Basic computer knowledge, including Microsoft Office and web browsers
- Able to pick up new software quickly
- Signage industry, large format or other printing experience
- Able to manage multiple projects and tasks at the same time
- Able to learn new things quickly and thrive on challenges
- Able to work well under deadlines and pressure
- Able to troubleshoot and solve problems
- Strong communication and interpersonal skills
- A sense of humor; able to have fun while being professional
Benefits
- Competitive hourly pay, and bonuses based on monthly sales targets and customer satisfaction feedback
- Paid vacation and holidays
- Option for health insurance
- Predictable and/or flexible work hours (between 8:30 to 5:00 Monday to Friday)
- Opportunity to grow within the business and take on as much responsibility as you would like and can fulfill at a high level
- This position could transition to a salary + commission Outside Sales position for the right person
Pay
$17.00 - $24.00 per hour
Schedule
Predictable and/or flexible work hours (between 8:30 to 5:00 Monday to Friday)
Company Information
We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Contact Information
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.