Customer Service Representative

General Function

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

Main Functions

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
• To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;
• Manage daily service level reports;

Qualifications

• High school diploma;
• 3 to 5 years of experience in a similar position;
• Good analytical and problem-solving skills;
• Ability to work in a dynamic environment with minimal supervision;
• Knowledge of Microsoft Office and Gmail family software;
• Ability to multitask;
• Team player and ability to interact with various departments;
• Experience in optics: an asset
• Fluent English

Total Rewards

• Pay Range: 17.18 - 23.78
• Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
• You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.
• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

About the Role

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!