Customer Service Representative

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.
• Must be able to stand and walk throughout the shift.
• Must be able to lift 45 pounds.

Benefits

• Great growth opportunities within a dynamic and growing company.
• Medical, dental, and vision insurance benefits (available to eligible employees).
• Employee Referral Bonus Program.
• This position offers a $1/hour premium for hours worked between 10:00 PM and 6:00 AM.
• Free Black Card membership.
• 401(k) with generous employer match.
• Profit sharing program.
• A sparkling clean work environment where employees contribute to keeping the club pristine.
• The opportunity to help change people's lives by supporting the mission of improving health and well-being in communities.
• An Employee Assistance Program (EAP).

Company Culture

• Planet Fitness embodies the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
• The company prioritizes the health and well-being of its communities.
• It fosters a supportive, engaging, and inclusive workplace culture that values diversity and promotes belonging.
• It encourages professional growth and development.
• It supports philanthropic initiatives to create a positive impact in local communities.
• It is a brand that employees can be proud of.